Ticket Type | Non-Refundable | Basic Economy | Refundable | Award Ticket | Cancelling with redeposit | No-Show |
---|---|---|---|---|---|---|
Cancellation Fee | Free - Flight credit for future travel | Not permitted | Free – Full refund | Free | Free for all status levels | $125 for all status levels |
Cancellation Notice | Re-routing Options | Flight Compensation Entitlement |
---|---|---|
Two weeks to 7 days prior | Departure ≤ 2 hours before Arrival ≤ 4 hours after | No compensation entitlement |
Less than 7 days prior | Departure ≤ 1 hour before Arrival ≤ 2 hours after | No compensation entitlement |
Situation | Flight cancelled | Flight delayed by 3 or more hours | Involuntary denied boarding | Offered re-routing with arrival within 4 hours |
---|---|---|---|---|
Compensation Entitlement | €600 | €600 | €600 | €600 |
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2 Comments
James martin
ReplyI booked the seat and cancelled after some time due to some emergency. I thought I will not get that much refund for my ticket but there customer care guided me and gave me almost 90% of my refund.
Elina Peterson
ReplyGreat customer service and guided me through whole process of upgradation from business to First class.